Mechanic fails to fix customer's car for three months due to being ‘short staffed’, leading to a dispute when customer grows tired of waiting: ‘They hadn't even looked at my car’

Advertisement
  • 01
    "That's not a mechanic, that's a parking lot." 140 * коророш
    via Malte Luk
  • 02
    Mechanic hasn't even touched my car they've had since September
  • 03
    14:18 170 M Mechanic Hi Hi, are there any updates on my car? I have no updates unfortunately. We are short staffed now and haven't been able to drive your vehicle to find the error. Feel free to pick up the vehicle and take it for a second opinion because is backed up on all his jobs and your issue will more than likely be electrical. Sorry for the inconvenience and we wish you the best of luck figuring it out A A That would have been nice to know three months ago ¡Message
    via Traditional-Law-619
  • 04
    My car has several issues that makes it undrivable. It had to be towed to the mechanic, after they said they could take it. Every day for 3 full months I have been carpooling to and from work,
    via Traditional-Law-619
  • 05
    waiting on them to fix my car. I hadn't been calling them too much because I knew they had work to do, and I didn't want to pester them. The times I did call, I
    via Traditional-Law-619
  • 06
    was told they were working on it, and they would let me know when they had something to tell me. Never in a million years did I dream they hadn't even looked at my car in 3 full months.
    via Traditional-Law-619
  • 07
    Conscious-Promise895 • 13h ago • This sks. But you should get your car to a different mechanic, I think.
    via Conscious-Promise895
  • 08
    Traditional-Law-619 OP 13h ago • I know, I will ASAP, I'm just not looking forward to the cost of towing it again.
    via Traditional-Law-619
  • 09
    MomentDependent 13h ago • 3 months?? That's not a mechanic, that's a parking lot. They really hit you with the 'best of luck figuring it out' like YOU don't pay THEM to do that. Smells like a 1-star Yelp review and a new mechanic's number fr
    via MomentDependent
  • 10
    2 Tra... OP 12h ago Edited 10h ago • What's crazy is that they have all glowing 5 star reviews, and absolutely zero negative reviews! Someone I know worked there for a while, too, and they always seemed like a good place. When I first
    via Traditional-Law-619
  • 11
    brought it to them, I had chosen them over another mechanic because of how highly recommended they were, and also that they were slow on business at the time and needed it.
    via Traditional-Law-619
  • 12
    Mauful292 . 12h ago • If I'm not mistaken if your insurance is covering your repair then most likely they are charging them a storage/parking fee. Sounds like the mechanics is trying to get money out of your insurance. (If that's the case)
    via Mauful292
  • 13
    Traditional-Law-619 OP 12h ago • Insurance is not covering my repair
    via Traditional-Law-619
  • 14
    brmarcum 9h ago I can't even fathom how they could possibly have three months worth of backlog that they haven't had a chance to look at yours. That means they haven't been paid in three months.
    via brmarcum
  • 15
    Because they don't have a backlog. They just haven't looked at YOUR car. Find a new place and leave an honest review with pics of the chat.
    via brmarcum
  • 16
    Traditional-Law-619 OP • 5h ago • I can't fathom, either. Especially since when I first dropped off my car there months ago, business was very slow and had been for a couple weeks.
    via Traditional-Law-619
  • 17
    Sncrsly 9h ago Never hesitate to pester someone who has something that belongs to you. Especially something of value
    via Sncrsly
  • 18
    Traditional-Law-619 OP • 6h ago • I've definitely learned my lesson
    via Traditional-Law-619
  • 19
    thedr777 12h ago • Gotta be more to the story. No reputable shop would procrastinate that much without a reason. Either they don't want to work on it for one reason or another, or they truly are that busy. I'm in the automotive
    via thedr777
  • 20
    field and I can tell you that shops are struggling to find good techs. OE are constantly making it harder to get info (so you have to go to the dealer) and reducing estimated labor times to the point it's hard to make money (for both shop and tech). Sounds like there's more to it though.
    via thedr777
  • 21
    Traditional-Law-619 OP 10h ago • Yeah, I wish I knew. They'd always seemed like a great place to me. In the text after the one I sent in the picture, they said they were "sorry that we didn't notify you earlier and
    via Traditional-Law-619
  • 22
    picture, they said they were "sorry that we didn't notify you earlier and for assuming the vehicle didn't have to be rushed"... what? It just doesn't make any sense. It's completely out of the blue, it feels like.
    via Traditional-Law-619
  • 23
    Weary-Pangolin6539 • 11h ago • Seems like they didn't want to deal with the hassle.
    via Weary-Pangolin6539
  • 24
    Traditional-Law-619 OP 10h ago Yeah, I just wish they would have said so instead of stringing me along for months that I could have been having it fixed somewhere else
    via Traditional-Law-619
  • 25
    f Dirt-McGirt 11h ago • OP with peace and love how the has this gone on for so long like dude....
    via Dirt-McGirt
  • 26
    2 Traditional-Law-619 OP • 10h ago I know
    via Traditional-Law-619

Tags

Scroll Down For The Next Article